CPD Courses

Courageous Conversations

Training Course First Thought Training

About the CPD course

When difficult conversations present themselves; it is important to know how to approach them depending on their type. This course will assist delegates in their approach to conversations that could be of an emotional or sensitive nature or alternatively they could be a grievance or complaint. Delegates will learn how to approach each type of conversation in a professional and polite manner in order to regain effective relationships; either from a personal or professional perspective.

CPD Provider

First Thought Training

Send an enquiry

By submitting this form, you consent to CPD sending you email regarding your application.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

First Thought Training

First Thought Training

First Thought Training has a wealth of experience working with NHS Trusts and other healthcare organisations. We offer dedicated support in the development and delivery of focused and measurable training and a diverse range of professional training courses to the health and social care sector.

Want to learn more?

More CPD courses by First Thought Training

Social Care

Unconscious Language Skills

First Thought Training

Understanding the nature of language and its sometimes unconscious meaning is essential to being a c...
Training Course
Social Care

Releasing Your Potential

First Thought Training

In order to achieve different results sometimes we need to make changes and approach things differen...
Training Course
Social Care

Working in the NHS - Navigating Change & Effective...

First Thought Training

The Health and Safety Executive (HSE) stated that - in 2014/15 - 440,000 people in the UK reported a...
Training Course
Social Care

Emotional Intelligence

First Thought Training

Emotional intelligence (EI) or emotional quotient (EQ) is the capability of individuals to recognise...
Training Course

Get industry-related content straight to your inbox

By signing up to our site you are agreeing to our privacy policy