The Patient Experience and Continuous Improvement

Training Course • First Thought Training

About the CPD course

As individuals; we all experience things differently and as patients; a good experience of care and ongoing treatment is extremely important and linked closely to clinical effectiveness; safety and continuous improvement. This programme has been designed to outline what ‘patient experience’ is and to explore its importance within the NHS as a whole. Based around the Patient Experience Improvement Framework from NHS Improvement; we will link the importance of the patient experience to areas such as leadership; organisational culture and reporting and lessons learnt.

CPD Provider

First Thought Training

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First Thought Training

First Thought Training has a wealth of experience working with NHS Trusts and other healthcare organisations. We offer dedicated support in the development and delivery of focused and measurable training and a diverse range of professional training courses to the health and social care sector.