The cumulative effects of handling emotional and distressing contacts can negatively impact on a person's social behaviours; emotional wellbeing; physical health; and cognitive reasoning. If unaddressed; vicarious trauma (VT) could not only harm the service worker but can also have serious implications for your service users. Based on recent research; this insightful and practical course will explore the implications of VT research within helpline services; helping you to establish and review strategies and procedures to effectively manage and address the personal and professional risks of VT.
Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online. We have around 350 members in the UK and internationally from large national charities to small local and specialist charities as well as some businesses. We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.
