Training Course
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South Tees Hospitals NHS Foundation Trust
About the CPD course
To understand the importance of good call handling skills and the impact this has on a patient’s experience. To develop an understanding of the Trusts’ values and behaviours and the positive impact they have on the service and identify best ways to deal with challenging and difficult calls.
South Tees is the largest hospital trust in the Tees Valley serving the people of Middlesbrough, Redcar and Cleveland, Hambleton and Richmondshire and beyond.
The trust runs The James Cook University Hospital in Middlesbrough and the Friarage Hospital in Northallerton. It also runs community services in Hambleton and Richmondshire, Middlesbrough and Redcar and Cleveland. It provides a range of specialist regional services to 1.5million people in the Tees Valley and parts of Durham, North Yorkshire and Cumbria, with a particular expertise in heart disease, trauma, neurosciences, renal services, cancer services and spinal injuries.
