Certified Customer Success Manager (CCSM) Level 2

Training Course • SuccessCOACHING

About the CPD course

Level 2 of the Certified Customer Success Manager (CCSM) program expands on core knowledge of Customer Success management best practices and strategies laid out in the CCSM Level 1 program. Level 2 focuses on refining your ability to effectively manage internal relationships and a growing portfolio of accounts.

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SuccessCOACHING

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SuccessCOACHING

SuccessCOACHING helps Customer Success Managers and Customer Success teams to not only know the best practices that drive Customer Success, but also how to apply them to resolve the real, everyday challenges Customer Success professional face as they work with their customers. We’ve distilled the insights gained from working with 500+ companies and created a comprehensive, easy to follow Customer Success training program trusted by CSMs from leading companies around the globe.