Practical Mediation Skills

Training Course • The TCM Group

About the CPD course

This two-day course provides delegates with the skills; competencies and strategies to undertake an effective mediation intervention as part of their existing role. Organisations are spending more time; money and energy working with conflict and negotiating outcomes to difficult situations. This course is based on our extensive experience of training mediators and undertaking mediation interventions in a wide array of organisations. The course delivers a range of practical skills and techniques which can be used to bring quarrels; complaints; grievances; conflicts and disputes to a constructive resolution. In an increasingly diverse working environment; coupled with the introduction of a raft of new employment legislation; it is essential that HR; unions; managers and leaders have the skills that enable them to meet the expectations and needs of their stakeholders.

CPD Provider

The TCM Group

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The TCM Group

TCM empowers people and organisations to adopt person-centred, values based approaches to dispute and complaints resolution; employee relations; human resources; management and leadership. We work in partnership with our customers to develop their overarching people and culture strategy and embed a person-centred values based organisational culture. This includes developing the core values, systems, processes and behaviours which encourage cooperative problem solving, open dialogue and stakeholder engagement.