How to say “NO” in the right way

Online Course • eLearning Plus

About the CPD course

The aim of this learning module is to provide the learner with the skills to effectively decline requests in various contexts whether with customers: managers: or colleagues using appropriate techniques and strategies. The goal is to respectfully communicate refusals without causing offense or seeming abrupt. The learning module will cover: Understanding the art of politely declining requests and establishing boundaries; Developing assertiveness in refusal while maintaining approachability; Adopting varied approaches to saying no: tailored to specific situations.

CPD Provider

eLearning Plus

View Profile

Send an enquiry

Full Name*

Email Address*

Contact Number*

Industry*

Your Enquiry*

By submitting this form, you consent to CPD sending you email regarding your application.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

eLearning Plus

Our purpose is to help leaders deliver on their strategic business objectives, by addressing the skills gaps and the learning needs that contribute to boosting individual and business performance. We help you nurture, retain and attract key talent by creating targeted, customised learning experiences that meet your unique needs.