Supporting your Front Line Employees

Online Course • eLearning Plus

About the CPD course

The aim of this learning module is to provide learners with the skills required to robustly support front-line employees: pivotal in driving customer service operations. It emphasises empowering these employees and acknowledging their contributions to enhance customer experiences and uphold the organisation's reputation. The learning module will cover: Understanding the significance of front-line employees' roles and the necessity for ongoing support; Fostering a positive environment that cultivates trust: open communication: respect: and recognition that serves as the catalyst for engaging front-line staff; Steps to empower front-line employees through delegated authority and decision-making responsibilities.

CPD Provider

eLearning Plus

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eLearning Plus

Our purpose is to help leaders deliver on their strategic business objectives, by addressing the skills gaps and the learning needs that contribute to boosting individual and business performance. We help you nurture, retain and attract key talent by creating targeted, customised learning experiences that meet your unique needs.